Contractual terms and conditions

COST FOR SHIPMENTS IN ITALY (Major islands included)

 

FREE FOR AMOUNTS OVER € 43.00

 

- from 0.5 to 2.99 kilos, delivery 8.00 euro

- from 3 to 9.99 kilos, delivery 10.50 euro

- from 10 to 19.99 kilos, delivery 13.00 euro

- from 20.01 to 29.90 kilos, delivery 22.50 euro

- from 30.00 to 50.00 kilos, delivery 22.50 euro

 

SHIPMENT COSTS IN EUROPE GROUP A

(Austria, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Monte Carlo, Netherlands, Switzerland)

 

- from 0.5 to 2.99 kilos, delivery 17.00 euro

- from 3 to 9.99 kilos, delivery 18.00 euro

- from 10 to 19.99 kilos, delivery 20.00 euro

- from 20.01 to 30.00 kilos, delivery 23.00 euro

 

 

SHIPMENT COSTS IN EUROPE GROUP B

(Corsica, Estonia, Finland, Wales, Great Britain, England, Ireland, Canary Islands, Latvia, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Scotland, Slovenia, Spain, Hungary)

 

- from 0.5 to 2.99 kilos, delivery         20.00 euro

- from 3 to 9.99 kilos, delivery            33.00 euro

- from 10 to 19.99 kilos, delivery        38.00 euro

- from 20.01 to 30.00 kilos, delivery   44.00 euro

 

SHIPMENT COSTS IN EUROPE GROUP C

(Norway and Sweden)

 

- from 0.5 to 2.99 kilos, delivery 30.00 euro

- from 3 to 9.99 kilos, delivery 44.00 euro

- from 10 to 19.99 kilos, delivery 48.00 euro

- from 20.01 to 30.00 kilos, delivery 54.00 euro

 

 

GENERAL INFO ON SHIPMENTS: Bionaturalstore, accepts orders from all over the world. For foreign orders to places not mentioned on the website, the customer needs to contact our customer service beforehand to learn if they are feasible and the international shipping costs. Any delivery costs will be borne by the customer and will be clearly explained when the order is placed. Nothing else is due from the customer compared to the total of the order. The delivery is intended as street level. When the courier delivers the goods, the customer must check that the number of parcels corresponds to what is indicated on the delivery slip, that the packing is undamaged, not wet or altered in any way, including any sealing materials (tape or straps, etc.) Any damage to the packing and/or product or if the parcels do not correspond in number must be immediately notified, by writing “GOODS ACCEPTED SUBJECT TO VERIFICATION... (specifying the reason for this, e.g. packing with holes or crushed, etc.) on the courier’s delivery slip. Once the courier’s document is signed, the customer will not be able to make any complaints regarding the appearance of the delivery. If the customer does not take delivery of the goods, despite various attempts to deliver at the address indicated by the customer at the time of the order, the order will be sent back to our warehouse.

The purchased products will be delivered by Bionaturalstore by courier, to the address indicated by the customer at the time of the order. Deliveries will be made on all business days.

As a guideline, and without any commitment from Bionaturalstore and subject to the availability of products as well as any causes of force majeure, the goods shall be delivered in approximately 3 business days from the order in Italy and from 2 to 7 days abroad. Orders which arrive on Friday, Saturday, Sunday or on holidays, shall be dispatched the first business day afterwards.

 

PLEASE NOTE: FOREIGN COMPANIES WITH A VAT NUMBER THAT WISH TO MAKE A PURCHASE MUST CONTACT OUR CUSTOMER SERVICE AT THE EMAIL ADDRESS  info@bionaturalstore.com